Privacy Notice for Mikel’s Grace Limited Company
1. About this Notice
This Privacy Notice explains how Mikel’s Grace Company Limited (“we,” “us,” or “our”) collects and processes your personal data when you visit our website at https://mikelgracegroup.com, contact us, or purchase our products and services. It details what we do with your data, how we keep it secure in line with the Ghana Data Protection Act, 2012 (Act 843), and informs you of your legal rights.
2. Who We Are
Mikel’s Grace Company Limited is a provider of premium educational materials, furniture, and interior design services, operating in Ghana. This website is operated by Mikel’s Grace Company Limited, which is the data controller responsible for your personal data collected through this site.
3. The Data We Collect About You
Personal data means any information that can be used to identify you directly or indirectly. We collect different kinds of personal data to provide, improve, and personalize our services for you.
A. Information You Provide to Us: This includes data you give us when you:
- Make an inquiry or request a quote.
- Purchase a product or service.
- Subscribe to our newsletter or marketing.
- Participate in a survey or promotion.
- Contact our customer service.
This data may include:
- Identity & Contact Data: Name, title, postal/delivery address, email address, telephone number.
- Transaction & Financial Data: Billing address, payment details (processed securely by our payment partners), records of products/services purchased.
- Project Data: For design services, information about your project requirements, preferences, and property details.
- Marketing & Communications Data: Your preferences in receiving marketing from us.
B. Information We Collect Automatically: When you interact with our website, we may automatically collect technical and usage data about your device and browsing actions, such as:
Technical Data: Internet protocol (IP) address, browser type/version, time zone, operating system.
Usage Data: Information about how you use our website, products, and services, including pages viewed, products browsed, and navigation paths.
4. Cookies and Other Identifiers
We use cookies and similar tracking technologies to distinguish you from other users, enhance your experience, and understand how our website is used. For detailed information on the cookies we use and how you can manage your preferences, please read our Cookie Policy.
5. How We Use Your Personal Data
We will only use your personal data for the purposes we collected it for, which include:
- To register you as a client and manage our relationship with you.
- To process and deliver your orders, including managing payments and logistics.
- To provide and manage our interior design and consultation services.
- To communicate with you regarding your orders, inquiries, and our services.
- To send you relevant marketing communications (where you have consented).
- To improve our website, products/services, and customer experiences.
- To comply with legal or regulatory obligations in Ghana.
6. Legal Basis for Processing Personal Data (under Act 843)
We process your personal data on one or more of the following lawful grounds:
Your Consent: For specific purposes like direct marketing. You can withdraw consent at any time.
Performance of a Contract: To fulfill our obligations under a contract with you (e.g., delivering purchased goods).
Legitimate Interests: To operate and improve our business in ways that do not override your fundamental rights (e.g., website security, fraud prevention, network analysis).
Legal Obligation: To comply with laws and regulations applicable in Ghana.
7. How We Share Your Personal Data
We may share your data with trusted third parties only where necessary and under strict conditions:
Service Providers: Such as payment processors, delivery/courier companies, IT and cloud service hosts, and professional advisors (like lawyers and accountants). We contractually require them to protect your data and not use it for their own purposes.
Legal and Regulatory Authorities: When required to comply with a legal obligation or to protect our rights.
Business Transfers: In the event we sell or transfer parts of our business, your data may be transferred as part of that transaction under confidentiality agreements.
With Your Consent: For any other specific purpose, we will ask for your explicit consent before sharing.
8. International Transfers
We primarily store and process data within Ghana. However, some of our third-party service providers (e.g., cloud storage, email marketing platforms) may be based outside Ghana. In such cases, we ensure an adequate level of protection for your data is guaranteed, either through service providers operating under the standards of Act 843, contractual clauses, or your explicit consent where applicable.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements in Ghana. To determine the appropriate retention period, we consider the amount, nature, sensitivity of the data, and the potential risk of harm from unauthorized use.
Typically, we retain client transaction data for seven (7) years to comply with financial regulations. Marketing contact data is retained until you unsubscribe or ask us to delete it.
10. Data Security
We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to employees and partners who need it to perform their duties. We have procedures to handle any suspected personal data breach and will notify you and the relevant regulator where we are legally required to do so.
11. Your Legal Rights (under Act 843)
Under the Ghana Data Protection Act, you have rights regarding your personal data. You have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data (“right to be forgotten”) under certain conditions.
- Object to processing of your data, especially for direct marketing.
- Request restriction of processing your data.
- Request transfer of your data to you or a third party (data portability).
- Withdraw consent at any time where we rely on consent to process your data.
- To exercise any of these rights, please contact us using the details in Section 12.
12. Data Controller & Contact
Mikel’s Grace Company Limited is the data controller responsible for your personal data.
If you have any questions, concerns, or requests regarding this Privacy Notice or your personal data, please contact our designated point of contact:
Email: sales@mikelgracegroup.com
Postal Address: P.O. Box 2100, Kasoa C/R Ghana
