General Questions

1. What does Mikel’s Grace Group do?

Mikel’s Grace Group provides premium educational materials, quality furniture, and professional interior design services. We are committed to delivering excellence and reliability, backed by over a decade of industry experience.

2. Where is Mikel’s Grace Group located?

Our operations are based in Ghana. For our specific office or showroom address, please visit our Contact Us page.

3. How can I contact customer service?

You can reach our customer service team by email at support@mikelgracegroup.com or by using the contact form on our website. Our standard business hours are Monday to Friday, 9:00 AM to 5:00 PM GMT.

Products & Services

4. Do you offer custom furniture designs?

Yes, we specialize in bespoke furniture solutions. Whether you need custom-sized pieces or unique designs tailored to your specific project, our team can work with you to bring your vision to life. Please contact us for a consultation.

5. Can I request samples of your educational materials or fabric swatches?

Yes, we can provide samples for certain products. Please contact our sales team with details of the items you are interested in, and we will do our best to accommodate your request based on availability.

6. What is your interior design process?

Our design process typically involves an initial consultation, concept development, design presentation, and project management through to completion. We tailor our process to each client’s needs, whether for residential, commercial, or educational spaces. Visit our Interior Design Services page for more details.

7. Do you work on projects outside of Ghana?

We primarily serve clients within Ghana. For international inquiries or large projects, please contact us directly to discuss feasibility and logistics.

Orders, Shipping & Delivery

8. How do I place an order?

You can place an order directly through our website, by emailing sales@mikelgracegroup.com, or by calling our sales team. For custom projects, we recommend starting with a consultation.

9. What are your delivery timelines?

Delivery times vary depending on product availability and location:

In-stock items: Typically delivered within 5-10 business days in major cities.

Custom or made-to-order items: Production and delivery can take 4-8 weeks, which will be confirmed at the time of order.

Interior Design Projects: Timelines are project-specific and outlined in your proposal.

10. Do you offer shipping and delivery? What are the costs?

Yes, we offer delivery services across Ghana. Shipping costs are calculated based on the size, weight of the order, and delivery location. An exact quote will be provided during checkout or in your project proposal.

11. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information and a link to monitor your delivery status.

Payment & Pricing

12. What payment methods do you accept?

We accept secure payments via bank transfer, mobile money (MoMo), and major credit/debit cards through our protected payment gateway.

13. Are prices on the website inclusive of taxes and delivery?

Prices displayed on our product pages are typically exclusive of VAT (where applicable) and delivery charges. These additional costs will be clearly itemized before you complete your purchase.

14. Do you offer payment plans for large projects?

Yes, for substantial orders or interior design projects, we can structure a customized payment schedule. This is typically discussed and agreed upon during the project quotation phase.

Returns, Refunds & Guarantees

15. What is your return and refund policy?

We want you to be completely satisfied. Please review our full Return & Refund Policy for detailed information on eligibility, timeframes, and the process for returns, exchanges, and refunds.

16. What if my product arrives damaged or defective?

Please inspect your delivery upon receipt. If you receive a damaged or defective item, contact us within 48 hours at support@mikelgracegroup.com with your order number and photos of the damage. We will arrange a replacement or refund promptly.

17. Do your products come with a warranty?

Yes, our furniture and certain educational materials come with a manufacturer’s warranty against defects. The specific warranty period and terms vary by product and will be provided with your purchase documentation.

Technical & Account Support

18. I forgot my account password. How can I reset it?

On the login page, click the “Forgot Password?” link. Enter your registered email address, and we will send you instructions to create a new password.

19. How do I update my account information (email, address, etc.)?

Log into your account on our website and navigate to “My Profile” or “Account Settings” to edit your personal details.

20. The website is not loading correctly. What should I do?

First, try refreshing the page or clearing your browser’s cache and cookies. If the problem persists, please ensure your browser is up to date. You can also contact support@mikelgracegroup.com describing the issue and the device/browser you are using.

Contact Information

For questions about these Terms, please contact us at:
Email:sales@mikelgracegroup.com
Address: P.O. Box 2100, Kasoa C/R.